PRIVACY POLICY

Last updated on: 30 December 2025

This Privacy Policy (“Policy”) describes how Kovam Home Foods Private Limited (“Company”, “we”, “our”, “us”) collects, uses, stores, processes, discloses, and protects the personal information of users (“User”, “you”, “your”) who access or use the website www.kovamhomefoods.com (“Platform”).

By accessing or using the Platform, you agree to be bound by the terms of this Policy.

1. Company Details

Legal Name: Kovam Home Foods Private Limited
Registered Office:
Plot No 33, 2nd Floor, House No 10-20/33/2, Rampallidiara, Hyderabad, Telangana, India – 501301
Email: support@kovamhomefoods.com
Customer Support: +91 75697 4202
Website: www.kovamhomefoods.com

2. Scope of This Policy

This Policy applies to all Users who browse the Platform, register on the Platform, place orders, communicate with us, or otherwise interact with the services offered by Kovam Home Foods Private Limited.

3. Information Collected

We may collect and process the following categories of information:

3.1 Personal Information

• Full name

• Mobile number

• Email address

• Billing and delivery address

• Communication record

3.2 Transaction Information

• Order history

• Payment transaction reference numbers

• Refund and cancellation records

Note: Payment card details, UPI IDs, and bank credentials are processed securely by Razorpay and are not stored on our servers.

3.3 Technical Information

• IP address

• Browser type and version

• Device identifiers

• Log files

• Cookies and website analytics data

4. Purpose of Collection

Your information is collected for the following purposes:

• To create and manage your account

• To process and deliver your orders

• To communicate regarding orders, payments, refunds, or grievances

• To comply with legal, taxation, and regulatory obligations

• To improve the Platform and user experience

• To prevent fraud, misuse, and unauthorized activities

5. Cookies Policy

We use cookies to enhance user experience, analyze traffic, and improve platform performance. By using our Platform, you consent to our use of cookies.

Users may manage cookies through browser settings.

6. Payment Processing

We use Razorpay as our authorized payment gateway. Razorpay is PCI-DSS compliant and follows industry-standard security practices.

Kovam Home Foods Private Limited does not store any sensitive financial information.

7. Disclosure of Information

We may disclose information to:

• Payment gateways

• Delivery partners

• Technology service providers

• Government authorities, where legally required

Such disclosures are strictly limited to necessary operational purposes.

8. Data Security

We adopt appropriate administrative, technical, and physical safeguards to protect your data. However, we cannot guarantee absolute security due to inherent internet risks.

9. Data Retention

Personal information is retained only as long as necessary for the purposes outlined in this Policy or as required by applicable Indian laws.

10. User Rights

You may:

• Request access to your personal data

• Request correction or deletion

• Withdraw consent for marketing communication

Requests must be emailed to support@kovamhomefoods.com.

11. Grievance Redressal

In accordance with the Information Technology Act, 2000 and rules thereunder:

Grievance Officer:
Email: support@kovamhomefoods.com
Phone: +91 75697 4202

12. Children’s Privacy

Our Platform is not intended for individuals below 18 years. We do not knowingly collect information from minors.

13. Amendments

We reserve the right to modify this Policy at any time. Updated versions will be posted on the Platform.

14. Governing Law

This Policy shall be governed by and construed in accordance with the laws of India. Courts at Hyderabad, Telangana shall have exclusive jurisdiction.